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Right Party Contact

Right party contact is a general term meaning that the correct person or business has been reached when someone is looking for them. The term is often used in mortgages when a lender must contact a borrower who is delinquent on a loan. If the loan has been sold to a third-party agency (such as Freddie Mac, for example) timely right party contact is a requirement for delinquent loans. It is also a metric commonly used for call centers to measure how often the call center is reaching the desired end-user or customer. For other businesses, people searches and reverse lookups can help identify the right party contact for that business’s needs.